At BLANC NARÍE, LLC, we work with a variety of fulfillment partners and suppliers, which means return and refund eligibility varies by product. Not all items are eligible for return, and refunds or replacements are processed based on our suppliers' policies.
Before making a purchase, we encourage you to review the product page for specific return and refund information. If you have any questions, please contact us using our contact form before placing your order.
Return Eligibility
- Not all products are eligible for return. Return availability is determined by our suppliers and will be noted on the product page when applicable.
- If a return is accepted, the request must be initiated within 10 days of delivery.
- Items must be unused, in original packaging, and in resellable condition to qualify.
- Any return requests must be approved first.
*NOTE Please do not return items without prior authorization.
Refunds & Exchanges
- Orders typically process within 1-3 business days, though this may vary by supplier.
- Estimated shipping times vary and are provided on the product page for each item.
For additional shipping information on a specific item, please refer to the product page or contact us.
Important: Some items are final sale and cannot be returned, including:
- Custom or personalized items
- Items marked Final Sale on the product page
- Health and hygiene-related products
To check if your order is eligible for return, contact us with your order number and product details.
Return Shipping Costs
- If a return is accepted due to customer preference (e.g., changed mind, wrong item ordered, etc.), the customer is responsible for return shipping costs.
- If an item is defective or incorrect, we will work with our supplier to determine if a prepaid return label can be provided.
- If the supplier does not provide a return label, the customer must return the item at their own expense.
Damaged or Defective Items
- If you receive a defective or damaged product, you must contact us within 48 hours of delivery with photo proof.
- Depending on the supplier’s policy, the item may be eligible for a replacement, store credit, or refund.
- If a replacement is offered, we will provide further instructions for processing.
To report a damaged item, contact us using our contact form with your order number, product details, and contact information.
How to Request a Return or Refund
To check if your item is eligible for a return or refund, please fill out our Contact Form.
Please provide:
- Your order number
- The item(s) you wish to return
- The reason for the return
- Photo proof (if reporting a damaged or defective item)
If your return request is approved, we will provide the necessary return instructions, including the return address and any applicable shipping details.
If a product is not eligible for return or refund based on our supplier’s policy, we will inform you accordingly.
Contact Us
If you have any questions about our return policy, please reach out to us by clicking the button below to submit a request through our contact form.